The Account Supervisor oversees a portfolio of clients, managing scope and the strategic and business relationship between the client and the agency. The Supervisor will help oversee and lead members of the Account Management team, Account Coordinator through Account Executive, in the day-to-day tasks to fulfill branding, marketing and advertising initiatives. Additionally, Supervisors are responsible for working collaboratively with all agency departments to ensure smooth execution of all agency services on behalf of the client to foster relationship and business growth for both parties.

Key Responsibilities

• Facilitate the management of expectations between client and agency teams
• Support AC / AE team members to ensure day-to-day project tasks of routing feedback
• Oversee all project initiatives and ensure timely completion, managing scope
• Proactively bring to light any avenues for client growth and/or out-of-scope project opportunities, when necessary/appropriate
• Flag and share any concerns or potential issues with clients and/or internal teams which may prohibit project progress
• Motivate and manage growth of direct reports on Account Management team
• Work closely with Creative, Traffic and Media team leads to ensure client goals and timelines are met effectively and fairly
• Oversee billing process and client budgets ensuring accurate and fair management of funds
• Set up and facilitate high-level client meetings
• Support creative team in selling campaign assets and ensure all deliverables align with the brief and strategic business expectations
• Help guide provide strategic input on advertising and marketing campaign efforts and plans
• Execute client planning sessions on quarterly or annual basis
• Understand and monitor client business and related industries to maintain understanding of competitive landscape
• Review and provide feedback on creative work before team shares with clients to alignment on strategic objectives and business goals
• Analyze and interpret client feedback to provide effective and efficient input to internal teams
• Write and conduct annual reviews of junior to mid-level direct report Account Management team members
• Issue management of both internal and client-related challenges
• Draft proposals, SOWs and support any new business efforts, where necessary